Productivity Improvement

Organizational productivity is inextricably linked to human productivity, whether developed and supported for individuals, groups, or the total organization. Why then is it commonly measured Top-Down in terms of units produced, hours worked, or revenue generated? All of these quantitative measures may have benefits for high-level organizational oversight, yet they Manage Down for productivity and work off of averages for groups and populations. Today’s web-based training tools and learning technologies offer the combined human and ROI opportunity to Manage Up for productivity through qualitative measures to proactively address workforce performance, while supporting reskilling and upskilling through low-cost training tools and learning technologies.

Executive Function fits into this continuous learning, workforce management paradigm by addressing one of the major root causes of human failure, poor practices, and related waste within an organization. Our EF-enabled tools for productivity improvement are designed as part of a Systems Approach based on a conceptual and analytical framework where all the operations and finances of the organization are interrelated and interdependent, forming a complex interconnected system.

Transformative productivity improvement requires both qualitative and quantitative metrics for performance by individuals, groups, and employee populations, which is where Executive Function comes in to enable corporate leadership and management to reorient their perspective and thinking to:

  • Put people first, whether management, staff, or line workers, along with the people that make up their customers, partners, and vendors. People are an organization’s most valuable asset, and there can be no exceptions or biases in today’s interconnected world.
  • Build quality relationships and interactions through the business and customer success cycle, rather than leaving it to AI-enabled bots, chat sessions, and long call-in wait times to define customer impressions and employee experiences.
  • Deploy Executive Function measurement and skills development across the organization for expanding improved knowledge application and better management of internal and external relationships.

Questions that can be addressed by EF Assessment and Data Analysis include:

  • How does EF measurement improve recruitment and fit, performance, and readiness for advancement?
  • What are the EF skills of employees at the outset and how have they changed through awareness and training?
  • How can EF measurement help identify those who can handle high stress positions and conversely support those who can’t?
  • What high-risk and independent roles require strong EF skills?
  • Which teams need to be rebalanced on EF for optimal performance?
  • Which recruitment source yields the strongest EF talent? 
  • How has EF measurement aided in the predictability of hiring and performance success?
In addition, there are Operational Impacts with EF roots in such areas as Up-Time versus Down-Time, Speed of Response, and Error Rates.   Consequently, EF skills mapping can be deployed to address gaps and bottlenecks within organizational process flows in relation to Customer Success and Product / Service Delivery Systems.