Improvement

Human Factors

Individual performance has tangible and intangible effects across all parts of the business, yet it is rarely directly measured at its source — a critical opportunity to help people improve for their own benefit:

Individual employees may know they’re impulsive, yet aren’t given the insights that could help them understand how this affects them and ways to change
Perhaps they need more time to think and reflect — ultimately processing information — to be able to make the best decisions for themselves and with family members and peers, yet they don’t know how they can work best within this constraint
Perhaps they don’t see that listening can be as important as — or even more important than — speaking for effective communication, yet they don’t see how this trait holds back their team performance and career development

These human factors are personal, yet they all impact businesses across the employment lifecycle and in day-to-day operations. Both minor and major attributes are multiplied exponentially over time and across the overall scope of a business. Instead of leaving human performance to chance, why not empower people to better manage their own performance and take steps to obtain their full potential?

Quality management methods have shown that performance must be managed at the margin, not based on averages. It is only by getting to the root causes of performance to address system-level relationships that truly lasting improvements can be pursued and achieved. Reflective Performance is bringing these advanced measurement techniques to productivity in the same way organizations have previously applied them successfully to quality.

Fit Markers

In addition to executive function assessment, Reflective Performance’s three-part cognitive assessment includes a personality survey developed from researching methods used by neuropsychologists. This survey scores how an employee or applicant scores in terms of characteristics categorized as “Openness,” “Neuroticism,” “Grit,” and other informative attributes.

The executive dashboard we provide presents these composite results in a way that makes it easy to understand how an employee’s or applicant’s Reflect / EF profile aligns with indicators for their success — known as “Fit Markers” — for their current or potential role. Proper hire and placement is critical for job performance and ultimately for employee retention.

Key Performance Indicators (KPIs)

Most businesses identify, measure and manage against Key Performance Indicators (KPIs). However, often a patchwork of KPIs set by or for specific departments, functions, or locations creates confusion and requires big data.

But instead of pursuing expensive and potentially privacy-impinging big data, executives and team leads should instead prioritize being able to understand the right data — that is, what’s critical to their organizational KPIs across domains that truly drive business performance. The assessments we provide enable human factors that aren’t currently measured to instead be actionable through correlations at the level of human decision-making, speed, and accuracy of responses.

Imagine the benefit that comes from having executive insight into these kinds of questions:

How can creativity and innovation be better identified and enabled?
How can team dynamics and cross-organizational collaboration be improved?
What personality types and executive function scores demonstrate less flexibility and receptivity to change?
How can tardiness, absenteeism, and time out of work be improved without managing down heavily?
How can error rates in operations be improved?
How can customer responsiveness be improved by all personnel?
How can closing sales be accelerated through better communications?
What employees and teams are particularly well suited for virtual or hybrid work?
And what is the productivity difference due to various environmental factors?

The list of possibilities depends on the business involved. Reflective Performance’s customers address areas of high business leverage by selecting KPIs from their own business and others from our KPI menu that they previously may not have considered.

The benefits of Reflective Performance’s assessment process come from how our data and analytics enable executives and their teams to ultimately shape their organization in a whole new way for high performance — and not only in terms of an initial assessment, but with continuous improvement through executive function training, process improvement, and periodic reassessment.

Interested?

Find Out How Our EF Assessment Can Benefit Your Organization.